Terms and Conditions

Last updated: 25/04/2025

At Mai Beauty Fiji, we’re committed to creating a smooth, transparent and relaxing experience from the moment you book your appointment. These policies are here to help everyone know what to expect and feel confident booking with us.

1. Bookings & Payment

To secure your appointment, full payment is required at the time of booking.
We currently accept:

  • M-Paisa

  • Debit/Credit Card via ANZ eGate (Visa/Mastercard)

You’ll receive an email confirmation once your payment has been processed.

2. Cancellations, No-Shows & Refunds

We understand things come up! Here’s how we handle changes:

  • Cancel or reschedule 24+ hours in advance: No fee at all.

  • Less than 24 hours’ notice: A 50% fee applies. The remaining 50% may be refunded or applied to your next appointment.

  • No-shows: Full service fee will apply.

Refunds are not guaranteed for late cancellations or no-shows.
That said, if something serious happens, just reach out — we’ll always try to support you fairly.

3. Late Arrivals

We allow a 10-minute grace period.

  • Arriving between 10–20 minutes late may result in a shortened service or reschedule.

  • After 20 minutes, it will be considered a no-show and standard charges will apply.

4. Children & Guests

  • No unsupervised children under 12 unless they’re receiving a service.

  • Please bring no more than one guest to help keep the space calm for everyone.

5. Privacy

We collect your information to manage bookings and provide the best service possible.
We will never share your data unless:

  • It’s legally required

  • It’s necessary to process your payment securely

You can request to view or delete your data at any time — just email us.

6. Policy Changes

We may update these terms from time to time. The latest version will always be available on this page and applies immediately upon posting.

Need help or have a question?

Email us anytime at support@maibeautyfj.co