Frequently Asked Questions
Do I need to pay when I book?
Yes — to confirm your appointment, full payment is required upfront. You can pay using M-Paisa, MyCash, or Card (via ANZ eGate).
What happens if I cancel or don’t show up?
Cancellations made at least 24 hours in advance are free.
Late cancellations incur a 50% charge, and no-shows are charged 100% of the booking fee.
What should I do before my appointment?
Arrive with a clean face (no makeup, oils, or moisturizers)
Avoid caffeine before lash services
Avoid using retinol, AHAs, or exfoliants near the treatment area 48 hours prior
If you’re unsure, just reach out — we’re here to help.
Can I bring my child or a friend with me?
We kindly ask that you come alone or with one guest only. No unsupervised children under 12 are allowed unless they’re booked for a service.
How long do lash extensions last?
With proper care, lash extensions last around 3–4 weeks. Most clients come in for infills every 2–3 weeks to keep them looking full.
What’s the difference between a lash lift and lash extensions?
A lash lift enhances your natural lashes by curling and tinting them.
Lash extensions add synthetic lashes to give extra length and volume.
Will waxing make my skin red or break me out?
Some redness is normal right after waxing and fades within a few hours. Avoid touching, sweating, or using active skincare for 24 hours after your appointment.
What’s included in a brow lamination?
Brow lamination sets your brow hairs in a lifted, fuller shape. We often pair it with a wax + tint for the best result and definition.